Travel N Relax Privacy Policy

This Travelnrelax.com Privacy Statement discloses the information privacy practices for Travel N Relax’s United States Web site, and offices. The Travelnrelax.com Web site is intended for use by residents of the United States that are over 18 years of age.

Information collected about you

Travelnrelax.com collects personally identifiable information (“PII”) about you that you specifically and voluntarily provide. PII includes information that can identify you as a specific individual, such as your name, phone number, or e-mail address. Although you are required to register as a site visitor of Travelnrelax.com in order to use selected travel planning tools, and some PII is needed in order to process and fulfill travel requests, many areas of Travelnrelax.com can be accessed without providing any PII.

On all Travelnrelax.com pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you have requested.

Travelnrelax.com collects PII when you:

  • Become a Travelnrelax.com independent travel consultant
  • Complete a traveler profile
  • Request A Quote
  • Register on our website
  • Purchase travel
  • Use the services provided by our partners
  • Join and/or participate in the TNR Club
  • Participate in a survey, contest, or sweepstakes
  • Contact Travelnrelax.com

 

Independent Consultant Information

Travelnrelax.com collects your name, address, phone number(s) and e-mail address, when you submit an employment application into us. Once your application has been approved we also collect your agent ID, password, and e-mail address when you register to become an agent of our Web site.
Registration

Registration at our Web site is optional but confers upon you benefits such as the ability to log in to our Web site, enter optional periodic contests, join our free optional discussion forums, and request subscription to our optional free promotional email newsletter. Dependant on what area(s) you register for, registration may require your name, email address, country of residence, or other identifiable information. You may request to receive promotional email messages when you register (please refer to the section herein describing promotional email messages).

Traveler profile information

Travelnrelax.com collects the full name and contact number for a traveler when a travel reservation is made. We store information that we collect through cookies and log files to create a “profile” of your preferences and for fraud prevention, detection, and prosecution. We tie your personally identifiable information, and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers, to improve the content of the site for you, and for security purposes.

When someone other than yourself is accompanying you on travel purchased through Travelnrelax.com, we may collect PII and travel preferences about that individual as well. Travel N Relax Inc assumes that you have received and been authorized to provide any information you give for both yourself and others. You should obtain the consent of other individuals prior to providing Travelnrelax.com with their full names, contact numbers, e-mail addresses, and travel preferences, as they will be unable to directly access our systems to view or change any information you provide on their behalf.

We do not share your profile with third parties unless such sharing is necessary in order to fulfill a specific request you have made of us.

Requesting a Quote

If you request a price quote for a vacation we will request information about the vacation of interest, your name, email address, country of residence, zip code, phone number, and for each traveler their full name, citizenship and age. Additionally other information may also be requested. We use this information to research the pricing and availability of your requested vacation and sometimes alternative vacations we believe may be of interest to you. The results of our research will be communicated to you by either telephone or email. You may also request to receive promotional email messages when you request a quote (please refer to the section herein describing promotional email messages).

Booking or Working On a Vacation

If you ask us to purchase a vacation for you or to service one, in addition to the information required to request a quote, we will require your full billing address of the credit card that is used to purchase travel, credit card information including card number, card security code, card type, cardholder name, and expiration date, in order to bill you for travel purchased through Travelnrelax.com and any past passenger numbers. This information is required for us to service your transaction and send confirmations, tickets and other communication related to your trip. If a third party who is not traveling is paying for the booking, and for certain other bookings, the vacation provider and/or we will require a written letter of authorization from the payer as well as a faxed clear copy of both the front and back of the payer’s credit card and a copy of the payer’s drivers license.

TNR Club

If you enroll in our TNR Club frequent-traveler program, we will require your name, e-mail, full address and telephone number. This information is required for us to mail you updates and promotional offers for the TNR Club program, and for us to send TNR Club award merchandise to you. Additionally other information may also be requested both at enrollment and afterwards, which allows us to better service our club members.

Surveys, contests, and sweepstakes information

Occasionally, Travelnrelax.com may offer our site visitors and/or agents an opportunity to participate in a survey, contest, or sweepstakes. Information collected by Travelnrelax.com when you participate in a survey, contest, or sweepstakes may include your full name, e-mail address, and street address.

Contacting Travelnrelax.com

Travelnrelax.com collects PII such as your full name, agent ID, e-mail address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing your itinerary, logging onto Travelnrelax.com, or accessing your account.

Our partners

Travelnrelax.com has partnered with reputable third parties to offer our agents and site visitors a variety of products and services. All travel services throughout Travelnrelax.com that are provided by a third-party partner are described as such. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than Travelnrelax.com. We encourage you to review our business partners’ privacy policies to further understand their procedures for collecting, using, and disclosing your information.

Other information we collect

Some information is collected automatically every time you visit Travelnrelax.com (e.g., cookies and computer information). In addition, information may be collected from other independent, third-party sources.

We also purchase marketing data from third parties and add it to our existing user database, to better target our advertising and to provide pertinent offers in which we think you would be interested. To enrich our profiles of individual customers, we tie this information to the personally identifiable information they have provided to us.

Cookies and other Web technologies

When you visit Travelnrelax.com we collect information about your computer and assign you a “cookie” (A cookie is a small text file that is stored on a user’s computer for record-keeping purposes). You do not provide this information- it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any PII. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. Be advised that, by refusing to accept a cookie, you will not be able to access many travel services, planning tools or other features offered by Travelnrelax.com.

When you access the product and service areas of the Travelnrelax.com Web site, reserve or purchase travel, or use selected travel planning tools, Travel N Relax requires you to sign in as an agent or site visitor, using your agent or site visitor ID and password. Once you sign in we record your ID and the name on the account in the cookie file on your computer. We may also record your password in this cookie file if you checked the box entitled “Save this password for automatic sign-in.” Your ID, password, and the name on your account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorized access to your computer.

We use both session ID cookies and persistent cookies. We use session cookies as part of our registration process. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. We set a persistent cookie to store your login username (usually your email address), so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site, and to understand which of our online marketing efforts are successful for us.

A cookie file may also be placed on your hard drive by Travelnrelax.com’s third-party advertising companies. These companies may use aggregated statistics about your visits to this and other Web sites in order to provide advertisements about travel-related goods and services that you may be interested in. The information they collect does not include your PII.

The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. This is primarily accomplished through the use of a Web beacon (a single-pixel GIF), which is placed on our site to collect anonymous information. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No PII is collected during this process. The information is anonymous and does not link online actions to an identifiable person. If you would like more information and want to explore the option of not having this information collected by third-party advertisers, contact us.

Some of our business partners (for example, our Revelex third-party booking engine) use cookies on our site. We have no access to or control over these cookies.
Log Files

As is true of most Web sites, we also gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We, and/or a third party contracted by us, use this information in aggregate, stripped of any personally identifying information, to analyze trends, to administer the site, to track users’ movements around the site and to gather information about our user base as a whole.

We do link IP addresses for certain activities on the Web site to personally identifiable information for the protection of our customers, to prevent, detect, and prosecute any actual or attempted abusive, fraudulent or illegal activities.

Computer information

Travelnrelax.com collects certain technical information from your computer each time you request a page during a visit to Travelnrelax.com. This information is collected from your computer’s Web browser to enhance your experience on our site and may include your IP address, operating system, Web browser software (i.e., Netscape Navigator or Internet Explorer), screen resolution, and referrer Web site.

Information from other sources

To improve services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to our account information. Additionally, authorized Travel N Relax personnel may update your profile to accurately reflect any new profile information included in communications received from you.

Use of your information

Information collected on Travelnrelax.com may be used to:

  • Register you as a Travelnrelax.com site visitor
  • Plan and purchase travel
  • Notify you of the results of your Price Matcher™ participation
  • Notify you of travel changes through the Travel Alerts service
  • Send e-mail notifications for special promotions and Fare Tracker service
  • Respond to your questions or suggestions
  • Improve the quality of your visit to our site

Site Registration information

When you register to become a client, agent or guest of Travelnrelax.com, we use your information to create your account. You will then receive a “Welcome to Travelnrelax.com” e-mail that contains your ID and describes the benefits of using Travelnrelax.com for planning and purchasing your travel needs.
Travel planning and purchase

Information collected when you complete your traveler profile is used to confirm and process your travel reservation. In addition, information collected from you when you purchase travel is used to bill your credit card and deliver your travel itinerary, either electronically or through the mail.
Travel Alerts notification

In the event your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Travelnrelax.com may send you an e-mail notification to inform you of these conditions and help you make alternative travel arrangements.

E-mail notifications

As a registered Travelnrelax.com client, agent or guest you can receive e-mails about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities on Travelnrelax.com and its marketing partners. If you choose to receive our Fare Tracker service, your e-mail address will also be used to notify you of current fares to cities you have selected. We may also use your e-mail address or telephone number to contact you about changes to your purchased travel itinerary. To assess the effectiveness of these e-mails, we may attach a Web beacon that provides confirmation when you open an e-mail from Travelnrelax.com. This only occurs if your computer supports such technology.

Responses to your questions or suggestions

We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with viewing your itinerary, logging on to Travelnrelax.com, or accessing your account.

Improving the quality of your visit to our site

We collect certain information (e.g., travel information) based on your navigation of our site in order to better understand and service our customers. This data allows us to streamline your ability to navigate the site and develop featured programs and content that will be of interest to our agents and site visitors. No PII is collected unless you explicitly provide it.

This information can also be used to display targeted advertisements. Advertisement information is taken from data you explicitly provide on the Travelnrelax.com Web site, such as a flight origin or destination. No PII is used to deliver targeted advertisements.

Sharing your information

Travelnrelax.com does not sell or rent your PII to anyone.

Service providers

To provide and process the services you request, Travelnrelax.com shares your PII with our authorized service providers that perform certain services or functions on our behalf. We only share information about travel either reserved or purchased on Travelnrelax.com. Our service providers need information about your traveler profile, as well as your credit card information, to process and confirm your travel reservation. These service providers will disclose information about your traveler profile to hotel, airline, cruise, and/or rental car suppliers whose products you have purchased. Like any other travel agent, this information must be shared with our travel suppliers to confirm your reservation and travel preferences. Although Travelnrelax.com offers travel products from hotel, airline, cruise, and rental car suppliers that are reputable companies, we have not placed limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on Travelnrelax.com or thru Travel N Relax directly. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

Travelnrelax.com will occasionally share aggregated information with our service providers. This information does not contain any PII and is used to develop featured programs and content that will be of interest to our agents and site visitors.

In the event that you make a new, or update an existing, travel reservation by calling us, your information may be accessed by a third-party service provider, as necessary, to respond to your request for customer service.

Travelnrelax.com may contract a reputable third party to facilitate the distribution of survey, promotion, or sweepstakes programs. Upon completion of these projects, all information is returned to Travelnrelax.com.

Trusted business partners

In addition, we have partnered with various third-party Web sites to offer Travelnrelax.com travel services. These trusted third-party companies have added travel sections to their Web sites in order to offer Travelnrelax.com provided travel services.

Information Sharing and Disclosure

Aggregate Information (Non-Personally Identifiable)

We share aggregated information, stripped of any personally identifiable information, about our user base with our vacation provider and vacation consortium partners and advertisers to measure and enhance our marketing efforts. This information does not identify individual users.
Personally Identifiable Information

We share personally identifiable information with third parties:

* Vacation Providers and Consortiums. In the course of servicing your vacation booking, we share your personally identifiable information as required with vacation providers (such as cruise lines, travel insurance firms, and shore excursion providers) and, if necessary, with our vacation consortium.

* Agents. We use an outside shipping company to ship orders, a credit card processing company to bill you for goods and services, a direct mail firm to send promotional postal mail, spam-control firms to limit our exposure to unsolicited commercial email and malware-laden email, and a payment processing accounting company in the event we need to send you any checks. These companies do not retain, share, store or use personally identifiable information for any other purposes.

* Group Leader. If you are booking into a group that has been arranged by a group leader, then we will share your personally identifiable information with the group leader.

* Service Providers. We are affiliated with Joystar Inc., to provide online booking capability in certain areas of our Web site. Information you provide in these areas (where the Web page properties show a URL ending in joystar.com) is subject to Joystar’s privacy policy, available at: http://www.tnr.joystar.com/Privacy.aspx?AgentID=10009965 A copy of the personally identifying information you provide to us, along with the majority of our company’s databases, is encrypted and transmitted offsite daily for backup purposes by a third party; but, because this backed up data is encrypted, this third party has no effective access to your information. We use third party Google Analytics, to track anonymous, aggregated Web site usage as described at Google’s Web site http://www.google.com/analytics/.

* Other Individuals. In the course of servicing your bookings with us, we may share personally identifiable information with individuals who have access to the contact points you share with us, including but not limited to telephone (such as other members of the household who may answer the telephone), mail, and email.

Other Disclosures

Travelnrelax.com may be required by law to disclose information you have provided in obtaining our travel products or services. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our reputation or rights or to comply with a judicial proceeding, court order, or legal process served on us. Travelnrelax.com may also disclose information against someone who poses a threat to Travelnrelax.com’s interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for Travelnrelax.com to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Travel N Relax Inc reserves the right to respond factually to any comments made about Travel N Relax Inc in any forum accessible to members of the public (whether on our own site Travelnrelax.com or in any other public forum), while minimizing to the extent practical disclosure of personally identifiable information.

Other Web sites

There are several places throughout Travelnrelax.com that may link you to other Web sites that are not owned or controlled by Travel N Relax Inc. and do not operate under Travelnrelax.com’s information privacy practices. When you click through to these Web sites, Travelnrelax.com’s information privacy practices no longer apply. We recommend that you examine the privacy statements for all third-party Web sites to understand their procedures for collecting, using, and disclosing your information. Travel N Relax Inc. is not responsible for the privacy practices of any other sites.
We strongly encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information so that you will be aware of their policies.

This privacy statement applies only to information collected by this Web site – Travelnrelax.com.

Control over and access to your information

Travelnrelax.com believes that site visitors and agents should have control over the collection and use of their PII. You have access to your information in the following areas of Travelnrelax.com:

Customer Profiles

The “My Profile” page on Travelnrelax.com allows registered site visitors to view and change their account settings. The e-mail settings option lets you change your e-mail address and subscribe or unsubscribe to fare trackers or special promotional notification services. You can also change your password and elect to have an automatic password sign-in when logging on to Travelnrelax.com. You can add new travelers and delete existing travelers from your profile; update or correct names, phone numbers, passport information, and emergency contacts for travelers associated with your profile; and update your travel preferences.
You can also close your Travelnrelax.com account by contacting us at support@travelnrelax.com. Once you close an account, you will not be able to sign in or access any information associated with the account, but you can open a new account at any time. We will send you an e-mail confirming your account closure to the e-mail address contained in your profile.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at: support@travelnrelax.com

Once you close an account, you will not be able to sign in or access any information associated with the account, but you can open a new account at any time. We will send you an e-mail confirming your account closure to the e-mail address contained in your profile.

Communications from Travelnrelax.com

Site Visitors will receive communications from Travelnrelax.com when they:

  • Register on Travelnrelax.com
  • Sign up to become a Travelnrelax.com agent
  • Request to close an account
  • Purchase travel
  • Participate in the Price Matcher™ service
  • Elect to receive fare trackers, travel guides, or other special promotional marketing communications
  • Win a contest or sweepstakes
  • Contact Travelnrelax.com with questions/suggestions

Register on Travelnrelax.com

When you register on Travelnrelax.com you will receive a “Welcome to Travelnrelax.com” e-mail. This e-mail will outline the features of Travelnrelax.com and describe the benefits of using either Travelnrelax.com or a Travel N Relax Inc professional travel consultant for planning and purchasing your travel needs.
Sign up to become a Travelnrelax.com agent

When you sign up and are accepted as a new Travelnrelax.com agent, you will receive a “Welcome to Travelnrelax.com” e-mail. This e-mail contains your agent ID and describes the benefits of using Travelnrelax.com for planning and purchasing your travel needs.

Request to close an account

When you complete an Account Closure request, we will send you an “Account Closure Confirmation” e-mail.

Purchase travel

Each time you purchase travel through Travelnrelax.com, or change or cancel a confirmed travel reservation, you will receive confirmation of your travel itinerary via e-mail. In the event that your travel plans are disrupted because of mechanical, weather, or carrier business conditions, Travelnrelax.com or our supplier agents may contact you to inform you of these disruptions and help you make alternative travel arrangements.

Contests and sweepstakes

You have the option of sending an e-mail to Travelnrelax.com requesting a change to the information you provided to us or to receive a copy of the information we have stored during the length of the contest or sweepstakes. We will make every reasonable effort to honor your wishes. Proof of identity is required to make any changes.

Promotional Email Messages

To receive promotional email messages from us you must affirmatively request them, and then subsequently confirm that request by clicking on a unique confirming link that we will send to your email account, which ensures the request was legitimately made by you. Any promotional email we send to you will include a link whereby you can remove yourself immediately from our promotional email list.

Promotional Postal Mail Messages

Based upon the personally identifiable information you provide us, we send promotional literature through the U.S. postal mail to you from time to time.
Request customer support or submit questions/suggestions

When you request assistance with viewing your itinerary, logging on to the Travelnrelax.com Web site, or accessing your account, we will respond to you via e-mail or telephone.

Customer Service

Based upon the personally identifiable information you provide us in quote requests and bookings, we will communicate with you, or with other individuals whom we reach at the contact points (such as phone numbers) that you provide to us, in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email, telephone, postal mail, and via express shipment carrier.

Protecting your information

The security of your personal information is very important to us. We want site visitors to feel confident about using Travelnrelax.com to plan and purchase their travel, so we are committed to protecting the information we collect. Travelnrelax.com has implemented a security program to keep information that is stored in our systems protected from unauthorized access.

Our systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you send personal information or sensitive information (such as credit card number) to Travelnrelax.com over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

Travelnrelax.com follows all generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. That said, no method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can send an email to us at: support@travelnrelax.com

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important to us. For that reason, we never collect or maintain information at our website from those we actually know are under 13. The only exception to this policy is when name, age, birth date, and citizenship information about individuals under 18 is provided to us by a responsible party over 18 in order to include the individual under 18 on a quote request or a vacation booking.

Business Transitions

In the event Travel N Relax Inc goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via a prominent notice on our Web site of any such change in ownership or control of your personal information.

Changes to the Travelnrelax.com Privacy Statement

This Privacy Statement was produced and posted on Travelnrelax.com on May 1, 2008. Travelnrelax.com reserves the right to modify or amend this Privacy Statement at any time and for any reason, so please review it frequently. If there are material changes to this statement or in how Travelnrelax.com will use your PII, Travelnrelax.com will prominently post such changes to this privacy statement, the homepage, and other places we deem appropriate prior to implementing the change.

If you have questions about our Privacy Statement, please contact us.

Contacting Travelnrelax.com

As a Travelnrelax.com customer, we want to make sure you have control over your online travel experience, from planning and purchasing your travel to protecting your personal information.

Travelnrelax.com customer service travel consultants are ready to help with your Travelnrelax.com travel concerns during normal business hours MST, Monday thru Friday. Additionally we are available during limited hours on weekends. When you need help, contact our support desk at support@travelnrelax.com. All e-mail receives a response within 24 hours. You may also call 1 (303) 317-6945 to speak to a representative personally. Consultants will address any questions or concerns you may have about your Travelnrelax.com travel planning or purchases. We will do our best to respond to your request for assistance or other questions about Travelnrelax.com within 24 hours of your contact.

In addition, you may directly contact the travel supplier at the phone number or address provided on your travel itinerary.

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