Do Airlines Get a Bad Rap?

Do Airlines Get a Bad Rap?

Denver Travel Agency As a travel professional I often hear tales of the bad experiences that travelers have experienced with airlines. Certainly I myself have had my run in of “bad luck” from delayed flights to lost luggage. That said are the issues often complained about regarding airlines really the end of the world type of situations that many often paint them out to be? I would suggest probably not. Certainly a flight delay can be a miserable experience. We all set out with high expectations of reaching our vacation destination (or back home) in a timely way so that we can maximize the time we have at our destination. When a delay occurs our hopes get dashed and disappointment understandably sets in. However, as weather is often the prime reason for a delay can the airline really be blamed for this? Should they really be blamed for it? Probably not. After all, the airline did not create the weather situation just to ruin your vacation. Indeed, such delays are equally bothersome to the airline who then gets stuck trying to re-route all of the folks who have been delayed (while having to accommodate all the others who have been previously scheduled onto a full flight). Likewise with lost luggage. Yes it sucks to arrive at your destination and discover that your bag has not arrived there with you. However in an industry that flies millions of people a year it is logistically amazing that more bags don’t get lost. Think about the process the bag goes through and perhaps when you consider the complexity of it, combined with the time pressures baggage handling folks have to endure to get the flight off on time, you will look at this situation with a different perspective. I’m not writing all of this to stand up for the airlines. Rather I’m  just trying to offer a potentially different point of view which might allow you to attain a more relaxing vacation. Certainly there are times an airline is at “fault” and in those times the airline should be held responsible.  As an example – Airlines are required to compensate you, if they lose your luggage and yes, if they do not, then that is something to truly be upset about. However, in most airline situations if you step back, de-stress and breathe and look at the bigger picture you will often discover that your situation is really not that bad, and could in fact be a heck of a lot worse. Mistakes can happen in any job or industry and I suspect you may have made one or two errors in your lifetime as well. That said as we enter a very busy season of airline travel, remember to take a deep breath, relax and perhaps lower your expectations as to what to expect on your next flight. Weather is very likely to cause delays, people are already on edge and planes are going to be very crowded. If you arrive expecting the worst, when that does not happen that will bring a smile on your face ant does wonders at not only keeping yourself sane, but also those around you. ———————————- I feel about airplanes the way I feel about diets. It seems to me that they are wonderful things for other people to go on.  ~Jean Kerr, “Mirror, Mirror, on the Wall,” The Snake Has All the Lines, 1958

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By Rob / Editor

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on Dec 06, 2011

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