How Can You Service Me? Travel Agencies Are All Extinct!

I read a very interesting blog post this morning, from the CEO of a well-known Colorado based Graphic and Website Development and Marketing Company.  In his post, this executive, attempted to make the case that “We are witnessing the extinction of previously successful business models. Some of the more obvious examples include: 1.Travel Agencies…”

The author then continued to attempt to illustrate that “The previous examples of businesses listed in this article, all failed to materially change over time. This allowed them to be overtaken by someone who was able to offer similar services in a new and better way. This made them extinct.”

As the owner of a successful Travel Agency, whose revenue has in fact gone UP over the last few years, this author’s logic seemed somehow flawed to me and quite truthfully confused me.

Further, as a member of the American Society of Travel Agents (ASTA) Rocky Mountain regional chapter Board of Directors, I am also aware of many other agencies that are also doing exceptionally well. Some well above the $100,000 + range.

Because of these facts, I had to question if perhaps I myself may have somehow been wrong in my perceptions, and perhaps this ‘outside of the industry’ author might be correct in his blanket assessment that all Travel Agencies are now extinct.

Perhaps my agency, Travel N Relax was simply a vivid figment of my own imagination and in fact had died years ago, as this author tried to make his readers believe that all agencies had (in his multiple statements that ALL Travel Agencies were now extinct). Could this be true?

Ironically, after reading the above mentioned blog, I then went for a late breakfast and opted to look at two past issues of the Denver Business Journal which I had not yet read.

In one, dated February 10 – 16, 2012, they show a list of “Colorado Based Franchisers – Ranked by number of units in operation as of Dec 1, 2011.”  Interestingly # 16 on that list was in fact a Travel Agency – with 121 different locations!

Making this discovery even more interesting was the fact that this company had not even made this list the previous year.  Thus seeming to indicate that they were doing better now than in the past year.  For an industry that had died and was now “Extinct” these numbers and facts seemed to paint a very healthy industry vs. a dead one.

In the second Business Journal, dated Feb 17 -23, 2012, was list of “Denver Area Travel Agencies – Ranked by Sales Volume generated only by Denver –Area Operations.” Of the eleven travel agencies shown, sales ranked from $287,000,000 in 2011 (up from $240,000,000 for this agency in 2010) to $2,000,000 as the low-end figure of the eleven agencies listed. Most of the agencies listed showed very healthy gains in year over year figures.

Two of these eleven agencies only do 100% leisure travel and they showed sales figures of $20,430,200 and $2,000,000 respectively. The other agencies listed were a mix of business and leisure. Again for an “Extinct” industry, these numbers seemed pretty healthy to me.

Given that the Denver Business Journals “Book of Lists” shows the Website Development and Marketing Companies (who wrote the blog stating that All Travel Agencies are extinct) 2010 revenues at a mere $1,548,952 (lower than the # 11 Travel Agency listed above) one has to seriously wonder exactly whose business might be going the way of the Wooly Mammoth that the CEO pictured in his blog post to illustrate just how dead and extinct travel agencies supposedly are.

While we have looked here only at Denver , Colorado area numbers, similar Travel Agency success stories can be found across the nation. Perhaps it is for this reason that more and more national media articles have been coming out recently expressing the value of working with true ASTA Travel Agency Professionals. (One example of such an article you can review by clicking ….. Here .

Rather than just blindly throwing his dirt onto the Travel Agency industry and burying us into the supposed grave site that this CEO has us resting in, perhaps he should take another look at the Travel Agency Industry to discover what in fact the truth is.

Instead of the extinct Wooly Mammoth which he has self-declared us as, what he will find is a surprisingly healthy Travel Agency industry that better represents the legendary Phoenix which we have pictured (above in this post).

Indeed, despite what such nay sayers as this CEO might express, be assured that the quality level Travel Agencies are still around – and will be for some time to come. Far from being dead, buried and “Extinct,” we are alive and well and looking forward to providing you with the high quality service that we always have offered to you.

 

Share
Posted in General News, General Updates, Travel | Leave a comment



The True Story of the Costa Concordia – Are Cruise Ships Safe?

Travel N Relax

Unless you have been out of human contact and living in a cave for the last several days, there is no doubt that you have heard and seen the stories on the tragic tale of the Costa Concordia. At Travel N Relax our hearts truly go out to all who have been affected by this senseless tragedy.

The media, who is always one to love a good “Bad News” story, has jumped onto this headline with a frenzy, and recently many story lines have been screaming out the question… are Cruise Ships safe? We at Travel N Relax have also been studying this question more intensely over the last few days and we are happy to report that… Yes, Cruise Ships, and Cruise Ship travel, is safe.

Let’s look at some of the major facts of this tragedy so that you can see for yourself how we came to this conclusion.

First it is quite evident that the ship itself was not the element at fault. Rather it was the Ship’s Captain Francesco Schettino who appears to be the main element to blame.

While the court proceedings against the Captain are likely to go on for months, if not longer, what is known is that the Captain, who has a record of disobedience, had deviated the course of the ship by a matter of miles so that his head waiter could salute his family on the Island of Giglio as they passed by.

In this process not only did he make an unauthorized deviation but he also took the ship much too close to the shore. Company vessels were forbidden to come closer than 500 meters (547 yards) to the Giglio coast. Investigators say the Concordia was about 150 meters (164 yards) offshore. Some reports also show that the Captain was driving the ship like a Ferrari – much too fast.

Being in unauthorized waters he did not know, much too close to the shoreline, the ship then hit the submerged rock that gashed a good part of the ships base leading it to take on the seawater in several spots and thus tip and sink as it did.

All that said, such incidents are of course extremely rare and unusual and cruising continues to be one of the safest means of travel among all types of vacationing methods. When you consider that about 16 million people took a vacation at sea last year (according to the Cruise Lines International Association) you can see that the tragic loss of life and injuries is in fact small compared to the total number of people sailing.

Modern cruise ships, including the Concordia, have sophisticated equipment designed to keep them on course, steer them away from bad weather and keep them steady in rough seas.

Nevertheless, as this incident shows, human error and lack of thought can regretfully lead to tragedy and, as in any mode of transportation, we as the passengers must also take self responsibility, to help assure our own safety.

In this case, many had not yet taken part in the muster exercise, which instructs passengers on how to evacuate safely and quickly in the case of an emergency. Many cruisers often view these lifeboat drills as regulatory nonsense and either skip the exercise altogether, or do not pay real attention as the exercise takes place.

Many passengers have taken a “just let me get on with my vacation” attitude toward muster drills, confident in the safety of modern technology, and reasoning that technology has improved in the century since the Titanic went down, taking 1,500 passengers and crew to their death. The good news is that technology has in fact improved.  The bad news however, as the Concordia incident has shown, is that human error is timeless.  A “sloppy” safety procedure, and many human mistakes, not the ship size or the ship technology, was the issue on the Concordia. Sadly, it was the perfect storm.

Our hope is that we might all learn from this incident, realizing that while cruises themselves are still incredibly safe, human error and lack of thought still regretfully persist leading to tragedies such as this one. With that understanding, we suspect that the vast majority of people who are planning to take a cruise are probably still going to cruise…. And they’re going to be fine.

Cruise travel itself is safe. However, as with any mode of transportation (including rides down our own local highways) it is the human error (and lack of thought) element that we must always protect ourselves from. That is the real, danger that we will always face.

Share
Posted in Cruise News, Travel | Leave a comment



Your Most Important Investment

Travel N Relax

In today’s ever changing world it is critical to be a wise consumer and to make smart investments in all areas of your life. As we head into 2012, I would suggest that this analogy applies also to your travel investments.

I was reading a recent article in a trade journal entitled “The Travel Agent Annuity,” that suggests that Travel agents are like an annuity that keeps on paying you over time. The payoff to consumers comes in the form of time, convenience and monetary savings as well as in a professional agent’s destination and travel knowledge.

Frankly, in today’s time crunched world, most travelers just don’t have hours to spend on research to compare multiple flights, multiple cruises, multiple packages, etc.  In addition to the convenience factor, travel agents are also uniquely positioned to deal with disasters affecting their clients, such as the volcanoes, earthquakes, snow storms and civil unrest that we have seen globally in the past year.

Travel agents work as personal advisors to provide their clients with the best travel experience before during and after their trip. Thanks to their in-depth knowledge, experience and industry connections, travel agents are able not only to save their clients money, but also their most valuable possession—their time.

So with these thoughts in mind, the question becomes how much is your time worth, and at what monetary value does the savings offered by a true travel professional make it worthwhile to utilize their assistance?

Each person will of course have a different answer to this, however no matter your response, the common denominator is to be wise in your investments in time and money so that you can attain the absolute best value in your travel investments. Doing so marks you as a wise and astute investor, who is certain to succeed in today’s world!

Share
Posted in General News, Travel | Leave a comment



The 12 Days of Christmas – A Modern Cruise Tale

Travel N Relax

As many of you know The “Twelve Days of Christmas” is an English Christmas carol that enumerates a series of increasingly grand gifts given on each of the twelve days of Christmas. Evidence suggests that the song, first published in England in 1780, may be French in origin.

No matter its start, the song is clearly European in its style with lyrics presenting such things as Partridges – native to Europe, Asia and Africa; Turtle Doves – Native to Europe and North Africa; French Hens – Native to France; Calling Birds – Native to Europe, Asia and North Africa, and Leaping Lords whom are often found in European castles and royal palaces.

It has been estimated by Pittsburgh based PNC Financial Services Group that it would cost approximately $24,263.18 (in today’s dollars) to buy all 78 items listed in the song to present these gifts to your true love today.

Happily however, these gifts can still be presented to your true love in a much more economical way. How? By taking a European Cruise of course!

To illustrate this fact:

We have noted above days 1 – 4 with the Partridges, Turtle Doves, French Hens and Calling Birds – all of which you can spot in Europe. We have also mentioned day 10, where the Leaping Lords can be spotted on your shore excursion to a European castle or royal palace.

Day 5 represents Gold rings which you can purchase at one of the onboard shops with your gambling winnings from the ships casino.  Day 6 and its six geese a laying can be satisfied at Happy Hour when Gray Goose becomes Gray Geese!  Meanwhile, day 7 and its requirement for swans can be met by joining in on a karaoke sing along where you can sing your rendition of the Suwannee River!

Moving to Day 8, the ships spa treatments will have your skin glowing like a Milk Maid, while the Vegas style reviews will present to you the nine ladies dancing found on day 9. We have already covered day 10 and its leaping lords and on day 11 you can become the pied piper by inviting friends and family to come with you on a group cruise and, perhaps, earning  yourself a free stateroom in the process! This brings us to the 12th day of Christmas and its drummers, whom you will find in abundance at the many entertainment venues found on the ship.

Thus, as you can see, a European Cruise can be a perfect way to capture the essence of the 12 Days of Christmas and covering every gift with just 7 nights vs. the 12 noted in the song.
What’s more, even with airfare included you can do all of this for much less than the $24,263.18 that PNC Financial has quoted as a price for all of these items. Therefore, a cruise offers you both time and cost savings which will further please your true love!

Indeed, as has been illustrated, there is no better way to make your 12 days of Christmas come true, and to make your true love merry, then with a gift of a wonderful cruise vacation to Europe! What are you waiting for? Europe awaits you!

Share
Posted in Cruise News, Travel | Leave a comment



Change of Plans? There’s a Fee for That!

Travel N Relax

I read a recent article from the North Jersey Media Group on the increasing trend in the travel industry for Airlines, hotels and car-rental agencies to offer programs, such as lock-in ticket reservations and prepaid non-refundable booking programs, which count on customers’ fear of steep cancellation fees to encourage them to make purchases immediately. (If you are interested in reading the full article you can click here).

The article discusses the ways that these organizations will try to confuse the consumer by offering a matrix of rates in a presentation that is often difficult to understand or follow. Not helping matters is the fact that often the big booking engines will also contribute to this confusion.

As an example Expedia, Travelocity and Orbitz all advertise “secret” or “unpublished” room rates offered by hotels. What they often don’t tell you is that the rates are non-refundable. Since both Expedia and Orbitz tout the fact that they don’t charge cancellation or change fees, website users may never consider the possibility that they will lose hundreds of dollars by booking through these no-penalty websites. Over at Travelocity a simple search for hotels in a city on specific dates yields a list of properties and prices, but it lists no mention of non-refundable restrictions. (To its credit It does provide that caveat when the traveler selects a particular hotel). And so it goes.

As you are likely aware the charging of fees is also on the upswing. One new trend in this arena that gives us particular concern is the fee to pay more to be penalized less. A fee to pay a smaller fee, in effect.

One example of this is American Airlines Boarding and Flexibility Package. The packages, which cost anywhere from $10 to $30, depending on your itinerary, allow you to, among other things, get $75 off a change fee. Of course then there are the other fees you have likely heard of such as baggage, seat and other similar fees.

Car rental companies are also not exempt and now offer a “discount” for advance, non refundable payments.

As a travel professional whose goal is to find you the absolute best value in all of your travels, such trickery and deception quite truthfully dismays and upsets me. At the same time however, for the traveler who truly desires to attain the best value and advice, this article displays yet another reason to work with an ASTA certified travel professional such as Travel N Relax.

Rather than try to confuse or deceive you, our guest is whom we advocate for.  As such, we value the opportunity to work with every guest to discover your individual travel desires and needs and then hunt out the absolute best value available for you. Along the way we also caution (and educate) you on what may “appear” to be a good deal but in fact may not be.

That said, once again we offer the wise consumer the advice of “Buyer Beware.” As this economy continues to progress in its current state, more and more companies are looking for ways to “bait and hook” you through increased costs and fees which you should be aware of.  Sadly, just like the airline baggage and seat fees that are now here to stay, this trend is likely to continue even after the economy gets turned around into a better state.

As such, whether you book on your own, or use the council of a certified travel professional, we urge you to be cautious and to not fall into this trap.

Good prices can still be found. You just have to have the time and know how to find where those best prices are residing.

Share
Posted in General News, Travel | Leave a comment



Do Airlines Get a Bad Rap?

Denver Travel Agency

As a travel professional I often hear tales of the bad experiences that travelers have experienced with airlines. Certainly I myself have had my run in of “bad luck” from delayed flights to lost luggage.

That said are the issues often complained about regarding airlines really the end of the world type of situations that many often paint them out to be? I would suggest probably not.

Certainly a flight delay can be a miserable experience. We all set out with high expectations of reaching our vacation destination (or back home) in a timely way so that we can maximize the time we have at our destination. When a delay occurs our hopes get dashed and disappointment understandably sets in.

However, as weather is often the prime reason for a delay can the airline really be blamed for this? Should they really be blamed for it? Probably not. After all, the airline did not create the weather situation just to ruin your vacation. Indeed, such delays are equally bothersome to the airline who then gets stuck trying to re-route all of the folks who have been delayed (while having to accommodate all the others who have been previously scheduled onto a full flight).

Likewise with lost luggage. Yes it sucks to arrive at your destination and discover that your bag has not arrived there with you. However in an industry that flies millions of people a year it is logistically amazing that more bags don’t get lost. Think about the process the bag goes through and perhaps when you consider the complexity of it, combined with the time pressures baggage handling folks have to endure to get the flight off on time, you will look at this situation with a different perspective.

I’m not writing all of this to stand up for the airlines. Rather I’m  just trying to offer a potentially different point of view which might allow you to attain a more relaxing vacation.

Certainly there are times an airline is at “fault” and in those times the airline should be held responsible.  As an example – Airlines are required to compensate you, if they lose your luggage and yes, if they do not, then that is something to truly be upset about.

However, in most airline situations if you step back, de-stress and breathe and look at the bigger picture you will often discover that your situation is really not that bad, and could in fact be a heck of a lot worse. Mistakes can happen in any job or industry and I suspect you may have made one or two errors in your lifetime as well.

That said as we enter a very busy season of airline travel, remember to take a deep breath, relax and perhaps lower your expectations as to what to expect on your next flight. Weather is very likely to cause delays, people are already on edge and planes are going to be very crowded. If you arrive expecting the worst, when that does not happen that will bring a smile on your face ant does wonders at not only keeping yourself sane, but also those around you.

———————————-

I feel about airplanes the way I feel about diets. It seems to me that they are wonderful things for other people to go on.  ~Jean Kerr, “Mirror, Mirror, on the Wall,” The Snake Has All the Lines, 1958

Share
Posted in Airlines, Travel | Leave a comment



When Is A Travel Deal NOT a Deal? Buyer Beware!

I went out to my mailbox the other day and found an envelope from Island Travel Treasures – a company that advertises itself as a “Private” travel sales club (name changed to protect the innocent).

Out of the envelope fell multiple “Private” travel “deals” which the company proclaimed on their lead sheet were the “very best rates not made available anywhere else.”  This was followed by sheet after sheet of screaming deals from well known Tour companies, Cruise lines, various Ski Resorts, Hotels, etc.

Curious to see just how good these “deals” were I decided to run a test on them and compare these special “Private” prices against what I could find. What I discovered disappointed me.

Many of these “Deals” were nothing more than public specials the companies themselves were running on their websites and which were available to anyone. Others were indeed unique specials…BUT… they were more costly then the offers I can offer to clients through the consortium’s Travel N Relax is connected with. None were in fact a special deal all.

The end lesson in this is… Buyer Beware! There are many companies out there competing for your business that are not legitimate. They may “Wow” you with their colorful marketing but be nothing more than smoke and mirrors. Particularly in this economy companies are becoming much more aggressive. You need to be a cautious consumer and really question when a “Deal” seems too good to be true. As this example shows it often is!

At Travel N Relax we truthfully will not offer you a special deal or promotion that does not exist. Rather we will just offer you the best value we can find at the time of your booking based on your individual needs and desires and then follow that pricing for you after your booking to make sure you continue to get the best value available to you.

In doing your research Buyer beware and make sure if you are offered a “Deal” that it really is the best value option out there for you.

Share
Posted in General News, Travel | Leave a comment



The New Travel Reality – Travelling to Accumulate Life Experiences

I recently read in an advertising column of The New York Times that “millions of wealthy consumers have decided to play down the job of accumulating things in favor of the pleasure of accumulating experiences.”  Namely the concept of accumulating life experiences.

This might explain why, over the past several years, leisure travel has seen a surge of interest by consumers seeking experiences that provide memories for a lifetime. Vacationers today are not just looking for escapism from their daily routines. Instead, they are seeking to enrich themselves.

From kayaking, mountain biking and yoga, to participating in archeological digs or learning new skills, vacationers today often want to give back,  immerse themselves in rich cultural interactions and learn how people on the other side of our globe live their lives.  In all cases, the descriptor for this kind of vacation is “experiential.”

At Travel N Relax our belief has always been to connect world cultures through this type of an experiential vacation. Therefore, we have been encouraged to watch these trends take place as travelers take a new, deeper, appreciation to the world around them.

Whether your desire is to volunteer your time and skills, learn new skills, or to experience a destination through a wellness activity, as your Denver travel agency Travel N Relax has the connections to make your next experiential vacation a reality. We encourage you to explore the world as you wish to explore it.  Let us know if we can help you.

Share
Posted in General News, Travel | Leave a comment



How to Enjoy An Amazing Night At Walt Disney World

I recently booked a family to Walt Disney World. One of my recommendations was to break away from the crowds one night and escape the parks to head over to the Downtown Disney area. While there I suggested that they have a fun family night with dinner at Planet Hollywood followed by the Cirque du Soleil show La Nouba.

After their return I contacted them, as I do with all my clients, to find out how the trip went.  They raved about the Downtown Disney evening saying it was a good escape from the hustle of the park crowds and a great dinner and show to boot!

Walt Disney World always offers high quality fun and entertainment and the edition of La Nouba keeps that tradition alive by providing a mesmerizing and extraordinary avant-garde circus spectacle performed by Cirque du Soleil. The show’s international cast of acrobats, athletes and performance artists do a great job “to party, to live it up,” and this theme is evident in the energetic performances, the colorful costumes and the moving live music of this show. Capped off with one of the great restaurants in the Downtown Disney area, in this case Planet Hollywood, you end up with a night to remember!

One thing to keep in mind is that there are no performances on Sundays and Mondays when the show is black as well as on other select nights throughout the year.  Also, reservations can be made up to six months in advance and it is highly recommended that you do so to attain the best seats.

For those who opt to also dine out the Downtown Disney area offers a multitude of restaurants from an Irish Pub experience to a T-Rex Prehistoric family adventure. As such whether you are a family, or a couple looking for a night of romance there will be the perfect spot for you. As with the show, advance reservations are recommended when available.

As a travel professional I recommend a night away from the hustle of the parks to rejuvenate and recharge and a night over at Downtown Disney at the Cirque du Soleil La Nouba show can provide that perfect escape!

Share
Posted in Disney, Travel | Leave a comment



Looking For The Best Price? Beware Advertising!

I was watching a television commercial this morning for an airline that has aggressively promoted itself as being a price leader that offers “legendary low fares.” As a company that truly seeks the absolute best values for our Guests Travel N Relax decided to run a price test on this “Leader” and see just how well they performed against other air carriers.

For our test we opted to pick a roundtrip from Denver to Orlando Florida with a departure from Denver November 5th and a return on November 11th. We opted not to worry too much about departure times choosing instead to pick the lowest fares possible (which by coincidence also offered reasonable daylight departures – no red eye flights for us!).  We also were open to accept one connection if that meant a lower fare.

Our price leader did require a connection and came out at price of $336.50 for the one adult we priced. Besides this we also priced five other well known carriers – including a major mainline carrier which came out the lowest at $326.80. A second major carrier came out slightly higher at $328.39. That left our “Price Leader” at number three when it came to pricing. Not bad, but certainly not what the advertising would have had you believe with them. (With our consolidator air pricing that we have access to we were actually able to get even lower pricing on other mainline carriers – putting the “Price Leader” even lower down the list.)

For Travel N Relax truth in advertising is critical to us and in this case the “Price Leader” let us down. To the average consumer who has been trained to believe this carrier always offers the best pricing, they would in fact have paid more than if they had taken similar flights on two of the other carriers (both very well known major names in the industry).

One of our major jobs as your travel advocate is to make sure that you get the best value and pricing available for your travel. To that end we always run fact vs. fiction comparisons such as this to assure that you are in fact getting the best pricing. In this case, had you taken the advertising at its word you would have missed out and would have paid more.

If you’re truly looking for the absolute best pricing and value – and in this day and age who isn’t – then you need to have a solid travel professional in your corner truly watching out for your best interests. That said, if you do opt to go it alone we do encourage you to seriously take the time to evaluate the pricing on all of your options for each of your suppliers. Doing so can save you significant costs as advertising is not always what it claims – as has been seen in this example.

Share
Posted in Airlines, General News, Travel | Leave a comment